Refund policy

Return Policy

All purchases are final sale. We do not offer refunds to the original payment method under any circumstances. Eligible returns will receive store credit only.

You have 30 days from the date you receive your order to request a return for store credit.

Eligibility

To qualify for store credit, your item must:

  • Be in original condition (unworn/unused, with tags, and in its original packaging)

  • Include the receipt or proof of purchase

Note:

  • A 15% restocking fee applies to returns made for non-defective reasons (e.g., changed mind, wrong size, no longer needed).

  • Items returned without prior approval will not be accepted.

How to Start a Return

Email utilitybaseball.co@gmail.com to request a return. If approved, we’ll provide instructions for sending your item back.

Damages & Issues

Inspect your order immediately upon delivery. Contact us right away if your item is defective, damaged, or incorrect so we can evaluate and address the issue.

If your order is lost or damaged in transit, please contact the shipping carrier directly — we are not responsible for items once they are in the carrier’s possession.

Exceptions — Non-Returnable Items

We cannot accept returns on:

  • Sale items

  • Gift cards

  • Customized products

  • Pre-ordered items

Exchanges

To exchange an item, return it for store credit and place a new order.

 

Exchanges
The fastest way to ensure you to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 45 business days have passed since we’ve approved your return, please contact us at utilitybaseball.co@gmail.com